Hi there : )

CAROL CHENG

Multimodal designer currently designing conversational experiences at Interactions. Previously at Alibaba Cloud.

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Conversational Agents for Payment Collection

Creating effective conversational experiences to increase Payments and Debt Recovery at Interactions

Designing Collaborative Experience for Product Customization

Maker Kits is a new digital service making product customization experience more collaborative and engaging for Zazzle

Magic Mirror for Older Adults

MIMO is a personal multimodal assistant designed to empower and promote independence in older adults

Alexa, Open Story Oz

Story Oz is the Alexa Skill I built to encourage relationships building with kindness through interactive storytelling

Conversation Design Library

The resource library I created to help more people step into the wonderful world of conversation design with ease

Want to see more?

My curiosity extends beyond conversation design to all modes of design! Regardless of my job title, I consider myself an interdisciplinary designer and love delving into various aspects of design with fun projects which I would like to share with you (since you’ve scrolled so far)

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I knew it : )